Please reach us at customerservice@tcg-ltd.co.uk if you cannot find an answer to your question.
You can become part of our new My Chippy rewards programme by downloading our new app and creating an account or signing up to our new online ordering system via order.mychippy.uk. All your rewards will be in one place, along with exclusive monthly rewards and birthday treats.
Please note that to receive all the offers and benefits of My Chippy you need to opt-in to marketing communications, or we will not be able to send you monthly coupons and discounts.
To start collecting rewards, simply create a My Chippy account and opt into marketing.
Online Purchases:
When you order online via order.mychippy.uk while logged into your account, your Chippy Points and stamps will be automatically added after checkout.
In-Store Purchases:
You can also store your rewards card in your Apple Wallet or Google Wallet for easy access - just present it at the till instead of opening the app.
Every time that you make a purchase in-store or online you can earn rewards.
Chippy Points:
Stamps:
Once you hit a reward threshold - 200 chippy points/5 stamps - you will receive a rewards coupon. Coupons can be redeemed in-store and through our online ordering platforms on click and collect and home delivery (available in selected stores). Coupons cannot be redeemed through any third-party aggregators such as Just Eat, Deliveroo or Uber Eats. Coupons are valid for 4 weeks from the date of issue.
The points reward coupon for £10 can be redeemed in-store, at kiosk, online for collection and in the restaurants at The Boundary and Toff’s of Muswell Hill. It is valid for 30 days from the date of issue. Coupons must be used within the 30-day validity period, once the validity period has passed, the coupon will automatically expire and cannot be reissued, reinstated, or redeemed under any circumstances.
The stamp reward coupon for a free regular portion of chips can be redeemed in-store, at kiosk and online for collection but not in the restaurants at The Boundary and Toff’s of Muswell Hill. It is valid for 30 days from the date of issue. Coupons must be used within the 30-day validity period, once the validity period has passed, the coupon will automatically expire and cannot be reissued, reinstated, or redeemed under any circumstances.
When you are signed in to your account and place a click & collect order between 20:00 and 21:00, a 10% Golden Hour discount coupon will be automatically applied to your basket.
This offer applies to orders placed during the promotional time window only. It does not apply to orders placed in advance for collection between 20:00 and 21:00.
If you wish to use a different coupon during this period, you must remove the Golden Hour coupon from your basket and apply your chosen coupon instead.
If your order total comes to less that £10 you will receive Chippy Points on your order, but you will not receive a stamp. Stamps are only awarded on orders over £10.
You will receive a welcome coupon for a free portion of regular chips upon signing up.
You will also automatically receive any current monthly coupons, always check the expiry date as some coupons may only be valid for 24hrs or less. These will sit on your My Chippy app or desktop account.
Monthly coupons tend to arrive regularly throughout the month, the number of coupons and types of deals vary month to month and from store to store. Some stores offer coupons less frequently than others.
On sign-up you will receive a welcome coupon for a free portion of regular chips (when you spend £5). This coupon is single use, can be used any day at any time, and is valid for 4 weeks. It is not possible to use this coupon in our restaurants at The Boundary or Toff’s of Muswell Hill.
This coupon will discount a portion of regular chips in your basket, it does not add an additional free portion of chips, so if you would like to use it for extra chips please make sure you add another portion to your basket.
In addition to regular chippy points and stamps awarded on transactions, members will also receive regular monthly coupons at various points of the month. These coupons have differing validity periods so always check the coupon. The number of coupons and types of deals vary month to month.
If you registered your birthday on sign-up and opted into marketing, you will also receive a 25% off coupon a week before your birthday. It will be valid for 2 weeks. It is not possible to use this coupon in our restaurants at The Boundary or Toff’s of Muswell Hill.
Members who opt-in to marketing receive some additional and different coupons to those who are not opted in, these differ by customer as they are based on behaviour.
Visit order.mychippy.uk to place your order at your favourite store. Here, you can also access all of your rewards and earn new ones!
Coupons cannot be redeemed through third party delivery aggregators (Just Eat, Deliveroo or Uber Eats)
Certainly! You can sign up to our reward programme, order, earn & redeem rewards through our website on your desktop at order.mychippy.uk
We also have an extremely limited number of physical cards that can be registered instore and kept in your wallet.
Yes, you can order in store and present your coupon barcode to the member of staff behind the till. Your coupons can also be used through click & collect and home delivery in the stores which offer their own delivery at order.mychippy.uk
No, coupons can only be used through our own branded platforms.
We stopped accepting our old loyalty cards on 1st May 2025 so please place any old cardboard cards in the bin.
Yes, each coupon has a specific expiry date, these can vary between 24/48hrs, 2 weeks and 30 days after it has been issued. Always check the coupon for the relevant date.
If you have provided your date of birth to receive our birthday offers, this coupon expires 2 weeks after it has been issued.
It is not possible to use a coupon after the expiry date and no time extensions can be given.
In-Store:
Online:
Yes. Open the My Chippy app and go to the Offers section. Click Add to Apple/Google Wallet.
Yes. If you are signed into your My Chippy account at time of ordering your rewards will automatically be added to your account.
Click on the Forgotten password link under the sign-in fields. Enter the email address associated with your My Chippy account. You will be sent an email with steps to set a new password.
On the App: Click on More and follow the link that says “Permanently Delete My Account”
From a Browser: Click on Profile from the dropdown menu and follow “Delete Account”
On The App: Click on Account.
From a Browser: Click on Chippy Points & Stamps from the dropdown menu.
Digital wallet: You can check points balance. Being able to check stamp balance is in development.
Download the My Chippy app using these links:
Alternatively search for My Chippy on the Apple App Store, or Google Play.
When you are at the till remember to open your app and show your rewards barcode, the team member will scan it and your points and stamps for that transaction will automatically be added to your account. Also remember to present any coupons that you wish to use. These can be found in the offer section of the app.
In the app: Open the offers section to view your coupons. These can be presented at the till in-store. If ordering from the app, add your chosen coupon when you view your cart (you may need to scroll down) Click Apply voucher or promo code and select your coupon from the dropdown menu.
If ordering through our website you can view your coupons if you select 'offers' from the drop down menu. When placing your order you can add coupons when you view your cart. Click Apply voucher or promo code and select your coupon from the dropdown menu.
You can only use one single coupon per transaction. It is possible to use a coupon or voucher on transaction that include a discounted item or meal deal from the menu.
Yes, you can earn chippy points and stamps on all transactions, regardless of whether a coupon has been applied.
You can only use one single coupon per transaction. It is sometimes possible to use a coupon on transactions that include a discounted item or meal deal from the menu, but please check the coupon T&C’s for any specific exclusions.
Can I convert or swap any coupons?
Coupons are non-transferable, cannot be swapped or exchanged for cash.
It is possible to update your account information including your favourite store, name, email address, phone number, password and marketing settings if you click on the more section on the app or select the profile section from the dropdown menu on the website.